Hendercare - Melbourne

HenderCare's Aged Care services

We’ve been providing aged care services supporting older Australians since 2004. It’s our job to find the right person to provide your services you require, and it’s a job we take very seriously.

At HenderCare, we believe that living longer at home means enjoying the life you’ve built. Our at Home Care Packages and Commonwealth Home Support Program (CHSP) give you the freedom and flexibility to choose who comes into your home to help.

CHSP is available in certain areas, visit Commonwealth Home Support Programto see if this service is available in your area.

We also work with clients who are ineligible for government-funded packages and opt to pay privately. With private aged care clients, as with our Home Care Package clients, we work with you to establish your support needs and set up an individual plan to help you meet your goals.

We are experienced in delivering services to older Australians and specialise in providing aged care services to the veteran community.

As an experienced aged care service provider, we have the right team ready to support your needs and
goals.

Our services include (if you need a service that isn’t listed below, please contact our aged care team for further assistance.):

• home and garden maintenance
• domestic assistance
• shopping
• meal preparation
• transport
• social support
• personal care, including showering and dressing
• spring cleaning
• medication management
• in-home respite care, if your carer needs a break from caring duties
• allied health services
• assistive technology and equipment

Caring staff, matched to you and your needs

Our aged care team is made up of attendant care workers, nurses, allied health professionals, domestic assistants and home & garden maintenance staff.

All our staff have the appropriate screenings to work with vulnerable adults.

Professional staff have appropriate AHPRA registration and staff providing direct care have a Certificate 3 qualification as a minimum. Attendant care staff also hold Provide First Aid HLTAID003 certification. HenderCare staff are required to attend annual professional training and maintain mandatory competencies to remain a part of our team.

Consumer Directed Care

All of our aged care services are offered under a Consumer Directed Care (CDC) model. CDC puts you at the centre of every decision we make with you.

This means we work closely with you to ensure you have:

• all of the information you need to make an informed decision about the care that suits you best
• a clear understanding that we work in partnership with you to help you reach your goals
• true choice and flexibility in how you receive care, and who provides it
• transparency around your plan, your care team and the costs of your care

Consumer Directed Care puts you at the centre of every decision we make with you.

HenderCare is fully supportive of, and follows the Aged Care Quality Standards. To find out more about the Aged Care Quality Standards, please click here.

We’re only a phone call away

Whenever you’re ready, call us on 1300 764 433 or send us a message to speak with a team member about our aged care  services. We’ve also put together these frequently asked questions about home care to help you make informed decisions.